Refund Policy

Last Updated: 2026

At VENOMAI, we provide custom website development, mobile application development, and digital services tailored to client requirements. Due to the nature of digital services, refunds are governed by the following terms.

1. Advance Payment

A 40% advance payment is required to initiate any project. Once development work has begun, this advance payment is strictly non-refundable.

2. Refund Eligibility

  • Project has not yet been started.
  • Cancellation request is made within 24 hours of payment.
  • No development resources have been allocated.

3. Non-Refundable Situations

  • Change of mind after project initiation.
  • Delays caused by client-side communication or content submission.
  • Approved milestone or demo delivery.
  • Additional feature requests beyond agreed scope.
  • Domain registration, hosting, APIs, payment gateway fees, or other third-party costs.

4. Partial Refund (If Applicable)

In cases where a project is mutually terminated before completion, payments will be adjusted based on completed milestones. Work completed up to that stage will be delivered to the client.

5. Final Payment & Delivery

The remaining 20% payment must be cleared before final deployment, source code handover, or live hosting. No refunds are applicable once final deliverables are transferred.

6. Dispute Resolution

Any refund-related disputes shall first be addressed through mutual discussion. VENOMAI reserves the right to make the final decision regarding refund eligibility based on documented work progress.

7. Contact Information

For refund-related inquiries, please contact:
Email: contact@VENOMAI.in
Website: www.VENOMAI.in